Chief Student Services Officer/ Vice President of Student Services

Description The Chief Student Services Officer/Vice President of Student Services (CSSO/VPSS) serves as a pivotal member of the Executive Leadership team at Jackson College and is responsible for providing visionary and strategic direction for all aspects of student services.
The CSSO/VPSS oversees a broad portfolio that encompasses enrollment management, student engagement, academic advising, student navigator advising, financial aid, and other student-related services.
The role is crucial for creating a supportive and inclusive student environment that promotes success, engagement, and well-being.
Essential Functions Essential Duties and Responsibilities: · Focus Areas - Provides leadership for ensuring that the College provides a comprehensive array of student services, student development programs focused on student success, and enrollment management programs, including, but not limited to, admissions, advising, career planning and placement, recruiting and retention, registration and records, student discipline, student activities, intramural programs, student advocacy, services for students with special needs, cultural activities, student residence life, and other student support services and programs; · Policy Guidance - Recommends, develops and implements student services policies, procedures and practices which foster and promote student learning and student completion, and which support the educational programs of the College in partnership with the Chief Academic Officer.
The position also recommends organizational structures, personnel and resources to ensure a student-centered / learner-centered environment at all levels; · Student Activities – Oversees College’s athletic program and supports College activities and special events through attendance and/or participation; · Strategic Leadership - Collaborate with the President and the Leadership Council in shaping and executing the institution’s strategic vision and initiatives related to student services; · Enrollment Management - Oversees the admissions, registration, and retention processes, aligning them with the college’s strategic objectives; · Student Engagement and Success - Develop and implement student engagement programs, including extracurricular activities, student government, the summer bridge program, the multicultural center, the international student institute, the center for veteran affairs, the center for student success, the mental health clinic, the health clinic, student residence life, as well as special events that contribute to a vibrant student life; · Advising and Student Success Navigation - Oversee the Academic Advising to ensure students receive appropriate guidance on academic and life matters; · Financial Aid and Scholarships - Oversee the Office of Financial Aid, ensuring compliance with federal and state regulations while maximizing the availability of financial aid for eligible students; · Budget and Resource Management - Develop and oversee the departmental budget, ensuring efficient and effective allocation of resources; · Compliance and Risk Management- Ensure that all activities within the Student Services division comply with relevant laws, regulations, and College policies; · Diversity, Equity, and Inclusion - Foster a culture that values diversity and inclusivity, implementing initiatives that support underrepresented and marginalized student populations; · Data-Driven Decision-Making - Utilize analytics and other data sources to monitor student trends, assess the effectiveness of services, and inform strategic decisions; · Community Partnerships - Establish and maintain relationships with community organizations, schools, and other stakeholders to enhance student services and community engagement.
· Student Residence Life – Oversees operations of Student Residence Life and Residence Facilities.
Minimum Qualifications Minimum Qualifications: · Master’s degree in Higher Education, Student Affairs, Counseling, or a related field from an accredited institution.
· Minimum of 10 years of progressively responsible experience in student services, with at least 5 years in a senior leadership role.
· Demonstrated experience in strategic planning, budget management, and program development.
· Strong commitment to diversity, equity, and inclusion.
Preferred Qualifications: · Doctorate degree in a relevant field.
· Prior experience in a community college setting.
· Familiarity with Michigan higher education regulations and policies.
· Strong interpersonal and community relations skills.
Competencies: · Leadership and Vision · Communication Skills · Strategic Thinking · Budget and Financial Management · Team Collaboration Supplemental Information Jackson College only accepts on-line applications though this system.
For assistance with this, please call 517-796-8468.
Please use your legal first and last names on your application.
If you are hired you will have the opportunity to identify and utilize your preferred name.
The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter).
For instance, do not say, "See Resume or C/V.
" Your resume, cover letter that includes your salary requirements and an unofficial transcript for the degree required must be attached to your application.
Applications will be rejected if incomplete.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your resume/vita, transcripts, etc.
Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date, if these documents are required as part of the qualifications for the position.
Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States.
Jackson College is NOT able to support Visa applications for employment at the college.
Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process.
Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website.
The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings.
Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws (Download PDF reader).
Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
Jackson College provides a generous benefit package to full-time administrative employees that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans.
Details are available on the Jackson College website.