University Transfer Liaison

Description Apply by December 15th for highest consideration.
The University Transfer Liaison provides exceptional customer service to stakeholders including, but not limited to university and K-12 partners, as well as current and prospective students.
The position is primarily responsible for facilitating the transfer process for all current and prospective students, serve as the main point of contact for all transfer related functions college-wide and assist with the development and maintenance of transfer partnerships and agreements with local, national, and international institutions; including, but not limited to, transfer maps and articulation agreements.
Additional responsibilities will include assisting individuals with all aspects of student services including but not limited to admissions, orientation, registration, financial aid, and support services.
Demonstrates dedication to continuous quality improvement, espouses the mission, vision, values and beliefs of the college.
At times, this position is required to work early mornings, evenings, and weekends as well as travel.
Essential Functions ESSENTIAL DUTIES and RESPONSIBILITIES include the following: Develop appropriate processes for ensuring that curriculum updates are well communicated to students and transfer partners.
Maintain existing transfer and articulation agreements, with our Baccalaureate and high school partners.
Maintain current and establish new articulation agreements in conjunction with the Registrar, Faculty, and Academic Deans with Baccalaureate and K-12 institutions in Michigan, out of state, and internationally.
Provides exceptional customer service while working as a cross-functional student services staff member disseminating information, and answering questions on the admissions process including financial aid, advising, and registration.
Making referrals and fielding telephone calls, text, LiveChat, and in-person inquiries.
Provide content to the JC marketing department for the development and maintenance of the college’s web page and related promotional materials relative to transfer.
Leveraging transfer as a recruitment tool.
Responsible for conducting regular communication and meetings with partnering universities.
Steadfast communications with colleges and universities in the college’s university center.
Work collaboratively with Student Services and Instruction faculty to provide timely transfer information.
Plan and arrange visits of Transfer Representatives from four-year institutions.
Organize, prepare, and maintain a variety of records, statistics, and reports related to the transfer function.
May serve as back-up support for processing of admissions applications, high school and college transcripts and test score uploads.
Assist with applicant outreach (face to face, via phone, email and online) related to the transfer of coursework (including unofficial) at Jackson College.
Including, but not limited to unofficial transfer credit evaluations of prospective students, managing transfer territory caseload, recruit back efforts for reverse transfer opportunities in conjunction with the Registrar’s Office.
Work in tandem with the Director of Admissions & New Student Engagement to identify and create recruitment opportunities for all potential transfer students.
Co-manage and maintain Jackson College information on MiTransfer.
org and other similar web-based platforms highlighting transfer with Registrar’s Office.
Presents to individuals, and small and large groups, regarding transfer opportunities available at Jackson College for prospective and current students.
With permission from supervisor serves on numerous work teams within Student Services and other college departments.
Research best practices nationally related to transfer and incorporates learning outcomes into Jackson College processes, participates in ongoing professional development opportunities within the college and externally.
May attend conferences in Michigan and out of state.
Maintains adequate position specific operating procedures.
Completes assigned performance monitoring activities.
Analyze and evaluate sensitive situations critically and accurately, determine consequences, solve problems creatively and recommend effective courses of action.
Appropriately documents student communications and inquiries; record details of inquiries, comments and complaints, record details of actions taken.
Maintain currency of knowledge in JC systems, policies, and processes to assure the provision of consistent and accurate information.
Embrace a diverse student population recognizing each student’s unique circumstances, needs, and motivations for pursuing higher education.
Assist with the coordination of, and participate in student services and academics activities, events, and projects designed to create an on-going atmosphere of care, concern and goal attainment for students.
Events may take place during non-standard work hours.
In accordance with FERPA, maintain complete confidentiality of student records and other information of a confidential nature.
Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission and vision and being in agreement to be evaluated by same.
Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position.
You must complete the annual Clery Act training, for and act as, a Campus Security Authority.
This position also supports the Correction Education Program; therefore, this position may be required to travel with regional directors and staff to the correctional facilities to assist with student needs.
Travel as needed to correctional facilities to support CEP program as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None CONTACTS AND PURPOSE OF CONTACTS Internal: Frequent contact with staff within Student Services and other departments, as well as contact with faculty and administrators in both problem solving and information sharing capacities regarding student registration and academic records.
External: Regular contact with students in a service-providing capacity.
Responds to confidential and sensitive information requests and problems.
Frequent contact with university transfer partners, other 4-year college and university staff, state and local educational associations and organizations, community organizations, high school counselors and teachers, social service organizations, Michigan Works! agencies, etc.
Minimum Qualifications QUALIFICATIONS/EDUCATION Minimum: Bachelor’s degree (B.
A.
or B.
S.
) Two years of progressive and successful employment experience in an academic setting Proven record of developing and maintaining meaningful professional relationships with various stakeholders as well as excellent customer service.
Skills and Ability to: Ability to put students’ needs first Apply common sense understanding instructions furnished in written, oral or diagram form.
Compute rates, ratios, and percentages and develop and interpret graphs Experience leveraging various technology platforms including, but not limited to Customer Relationship Management (CRM) models, CRM Software, texting, and live chat platforms.
With strong computer skills using the College’s software including presentation software, generating outreach materials, creating reports, evaluating progress towards goals based on student data and ability to learn new software Deal with problems involving several concrete variables in standardized situations.
Work effectively with a diverse student population.
Provide high quality customer service.
While maintaining confidentiality of student information Work collaboratively within a team environment with a friendly personality Listen effectively, determine informational needs and respond appropriately.
Making decisions independently in high pressure situations and perform duties with minimal supervision Self-motivated and self-directed in seeking out and completing tasks with little or no supervision.
Read and interpret documents such as policies, rules and policy manuals.
Write routine reports and correspondence.
Possess a valid Michigan driver’s license PREFERRED Knowledge of: Computer software packages including Microsoft Office, student database/information systems, and virtual meeting and scheduling platforms (i.
e.
, Zoom, Microsoft Teams, Calendly, etc.
) Jackson College academic programs and requirements College and department policies and procedures In addition, to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to use hands to finger, handle, or feel.
The employee frequently is required to sit and use a personal computer and telephone.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in a business office environment where the noise level is usually moderate.
“This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities.
It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision.
The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
” Supplemental Information Jackson College only accepts on-line applications though this system.
For assistance with this, please call 517-796-8468.
Please use your legal first and last names on your application.
If you are hired, you will have the opportunity to identify and utilize your preferred name.
The Jackson College Nepotism policy prohibits the hiring of direct relatives of current employees or members of the Board of Trustees including spouse, domestic partner, child, stepchild, parent, stepparent, aunt, uncle, niece/nephew, grandparent, grandchild.
This policy applies to all full and part-time employees except for student workers, tutors, temporary employees and adjunct faculty.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter).
For instance, do not say, "See Resume or C/V.
" Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application.
Applications will be rejected if incomplete.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.
.
Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.
Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States.
Jackson College is NOT able to support Visa applications for employment at the college.
Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process.
Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website.
The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings.
Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws (Download PDF reader).
Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans.
Details are available on the Jackson College website.